National Wireless Program

The Enterprise Services Center’s National Wireless Program (NWP) provides comprehensive wireless and enterprise mobility management services to federal organizations. NWP integrates wireless service management, mobile device lifecycle support, asset accountability, telecom expense management, logistics, optimization, and customer support into a centralized service model.

By bringing these activities together, NWP helps customers improve accountability, increase visibility into wireless assets and expenditures, optimize service utilization, and reduce the administrative burden associated with managing enterprise mobility.

About NWP

NWP supports federal customers throughout the mobility lifecycle, from requirements and service activation through device deployment, inventory management, operational support, optimization, technology refresh, and end-of-life disposition.

Benefits

• Centralized wireless and mobility lifecycle management
• Improved mobile asset visibility and accountability
• Greater visibility into wireless usage and expenditures
• Standardized service-management processes
• Centralized carrier coordination and escalation
• Recurring utilization review and cost optimization
• Reduced administrative burden
• Structured onboarding and transition support
• Scalable support for federal mobility environments

Business Model

NWP provides federal-to-federal services through the Enterprise Services Center. Customer requirements are reviewed to determine the services needed, estimated costs, and any customer-specific requirements. Interagency funding arrangements are established before service transition and renewed annually for continuing service.

Costs are based on the customer’s service requirements, wireless environment, device population, and any optional additional-cost services.

How to Receive NWP Services

Federal organizations interested in NWP services can contact the program to begin a requirements discussion. NWP works with prospective customers to review the existing wireless environment, identify required services, develop cost estimates, establish funding arrangements, and plan the transition into steady-state operations.