Capability Statement

Mission Overview

The National Wireless Program (NWP) delivers secure, centralized, and cost-effective enterprise mobility. Rather than acting as a traditional commercial contract vehicle (like a GWAC) that requires soliciting bids, the NWP operates as a dedicated “Feds serving Feds” shared service. Through an Intra-Agency Agreement (IAA) model processed via G-Invoicing, partner agencies simply transfer funds to the FAA. This allows your agency to leverage our already-established commercial contracts and bypass the complex commercial procurement cycle entirely, while we manage the full lifecycle of wireless communications and deployable infrastructure from acquisition to secure R2 disposition.

By the Numbers

Core Capabilities & Supported Services

1. Wireless Carrier Services — Subcategory 1

• Service & Rate Management: Enterprise-level management of voice and data service plans across major national carriers.
• Day-to-Day Commercial Networks: Leveraging major national carriers, including AT&T, Verizon, and T-Mobile, to provide reliable, everyday voice and data connectivity for routine federal operations.
• Public Safety & Priority Network Access: Provisioning of specialized mission-critical networks, including FirstNet Built with AT&T, Verizon Frontline, and T-Mobile T-Priority. These public safety solutions guarantee that federal responders and operational personnel maintain uninterrupted cellular access, even when standard commercial networks become congested.

2. Deployable Infrastructure & Emergency Response — Subcategories 1 & 2

• Rapid Deployment Hardware: Streamlined acquisition of specialized infrastructure to enhance network coverage beyond just times of crisis. We support routine operations and emergency response by facilitating portable cellular nodes, rapid-deployment communication kits, and scalable mobile infrastructure.
• Signal Enhancement: Facilitating the procurement of specialized connectivity equipment, including mobile hotspots, cellular routers, and High Powered User Equipment (HPUE). We handle these assets like any other mobile device by providing MaaS and TEMS support.
• Carrier Emergency Coordination: Direct liaison with major carriers to coordinate emergency response support, leveraging our established public safety solutions and priority network access to guarantee uninterrupted connectivity during crises.

3. Mobility as a Service (MaaS) — Subcategory 3

• Full Mobility Device Lifecycle Support: End-to-end management of all hardware and connectivity where the service provider maintains asset ownership.
• Acquisition & Provisioning: Streamlined procurement and setup of service-enabling devices.
• Staging, Kitting, & Shipping: Devices are physically staged, verified for basic power functionality, packaged, and delivered securely to end-users ready for agency enrollment.
• Quality Assurance & Asset Management: Continuous tracking of device inventory, lifecycle status, and carrier network usage.
• Technology Refresh: Seamless upgrades to ensure agencies utilize current technology.
• Device Decommissioning & R2 Disposition: Secure, R2-certified logistics for end-of-life disposal and recycling. This process guarantees comprehensive data destruction in accordance with NIST 800-88, ensures environmental compliance, and provides a fully verified audit trail for all retired federal assets.

4. Telecom Expense Management (TEM) — Subcategory 6

• Comprehensive Expense & Asset Control: End-to-end Order Management, Inventory Management, Expense Management, and Program Management.
• High-Touch Customer Service: Executive and international requests are escalated to dedicated on-call technicians to provide timely, proactive issue resolution during after-hours and weekends.
• Security Investigations: Rapid incident response capabilities, including taking immediate action natively in Apple Business Manager (ABM) and directly with wireless carriers to lock or wipe lost, stolen, or compromised devices. The NWP also provides detailed carrier usage data to customers to support official investigations.
• Tier 1 & Tier 2 Technical Support: Robust, ongoing helpdesk support for federal end-users.
• Reporting & Compliance: Comprehensive Data Management, Audit Support Capabilities, and Management Reporting.
• User Training: Dedicated resources to ensure federal employees can effectively navigate their mobile technology.

5. Other/Mobile Services — Subcategory 11

• Regional Terrestrial Coverage: Services via GCI (Alaska) to support specialized, niche geographic requirements.
• Satellite Communications: Specialized satellite-only communications support via Quadrigae.

Current Customers

Contact Information

For general inquiries, contact NWP.