Project Management Office
ESC's Project Management Office (PMO) was established in response to a strategic goal of enhancing quality and customer service through improved project management. The PMO's vision is to be the preeminent source of best practices and standards that encourages collaboration and continuous improvement in project results for customers and stakeholders. Primary objectives of the PMO are to improve performance and execute all projects using standards and methodologies that make the best business sense. ESC's project management resources possess the Project Management Professional (PMP) certification through the Project Management Institute.
At the onset of any project, a project management plan is drafted to include:
- Scope and objectives
- Work breakdown structure
- Definition of roles and responsibilities among all parties
- Initial risk assessment and mitigation plan
- Project communication protocol
- Project deliverables and acceptance criteria
- Change management strategy and protocol
- High-level schedule of milestones
- Budget management plan
Additional elements of a project management plan may be included in the requirements as deemed necessary by an ESC project manager or customer. Projects are managed and controlled in accordance with the project management plan by an ESC project manager through each decision-gate and closure phase. The project manager facilitates the completion of all project documents using ESC project templates or those requested by the customer.