Information & Digital Services

    Information and Digital Services

    ESC I&DS provides information and Digital Service life cycle management in support of the ESC service portfolio, to include support to financial, cybersecurity and all aspects of technology and media services. The activities augment and amplify the business processes of local and national federal missions at departmental and agency levels supported by the Office of Management and Budget (OMB) Shared Service Provider (SSP) and General Services Administration (GSA) designations that the ESC maintains.

    Services Include:
    Managed Software as a Service (SaaS)
    The FM SaaS is software that is delivered and managed remotely by one or more providers.

    Services Include:

    • Includes business application software, as well as the platform and infrastructure services needed to support and enable the business application software
    • Disaster Recovery
    • Service Target Metrics
    • Service Desk L2/3 support

    • Supplemental Customer Relationship Management Services
    • Financial Management Non-Global Custom Interfaces
    • Financial Management Non-Global Reports


    Managed Services (PaaS)
    The ESC-EDC Managed Services provides access to a virtual environment that allows customers the ability to maintain applications while ESC-EDC maintains the underlying operating systems, infrastructure, and networking.

    Services Include:

    • Information Systems Security Officer (ISSO) Support
    • Security Scanning
    • ESC Customer Support Center (CSC)
    • Internal Networking & Monitoring
    • Business Enterprise Team Support
    • System Administration
    • Enterprise Architecture
    • Service Target Metrics

    • Security Assessment
    • Circuit Procurement/Management
    • Licensing Procurement/Management
    • Enterprise Architecture support
    • Penetration Testing
    • Disaster Recovery
    For more information about our services or to request a quote, please contact us at our direct line: 405.954.8888 or email us at 9-ESC-Application-Services@faa.gov
    Software Application Implementation Support of COTS/GOTS Solution
    Information & Digital Services supports customers when the right solution is a standard Commercial Off The Shelf (COTS) or Government Off The Shelf (GOTS) software product. The IT specialists in Information & Digital Services help plan, configure and implement solutions quickly and efficiently. Information & Digital Services is very experienced and knowledgeable in providing support to our Customers for implementing COTS and GOTS solutions for Financial, Strategic, Mission, Acquisition, and Administrative Programs.

    Services Include:

    • Develop requirements for system changes (SCRs)
    • Software development / Maintenance/ Analysis
    • Testing & customer acceptance
    • Implement & deploy
    • System operation support
    • Web server administration
    • Documentation (system and user documentation)
    • User account management

    • Contingency operation services
    • Ad hoc reporting
    • Project Management Services (Risk, Status Reporting, Scheduling, Enterprise Architecture, and Cost Management)
    • Professional services
    • User training
    • Managed Services (PaaS)
    • O&M Service


    Information & Digital Services Application Implementation Support
    Many times off-the-shelf applications are not suitable for just any business need. The IT specialists in Information & Digital Services design, develop, and implement a reliable software solution that works well for most system requirements and infrastructure, regardless of the size. Information & Digital Services specializes in delivering business agility and efficiency by providing innovative application solutions for Financial, Strategic, Mission, Acquisition, and Administrative Programs.

    Services Include:

    • Requirements analysis and design
    • Application planning
    • Software development
    • Testing and customer acceptance
    • Configuration management
    • Implement and deploy a solution
    • Web server administration
    • Documentation (System and User Documentation)

    • Project Management Services (Risk, Status Reporting, Scheduling, Enterprise Architecture, and Cost Management)
    • Professional Services
    • Ad hoc reporting
    • User Training
    • Managed Services (PaaS)
    • Level 2 and 3 Service Desk Support for Applications


    Application Operations & Maintenance Support Services (COTS / GOTS / Custom)
    The technical experts in Information & Digital Services provide Operations & Maintenance support of most COTS, GOTS, and Custom developed solutions. Information & Digital Services specializes in planning for and executing activities involved with the Systems Development Lifecycle (SDLC) for applications. O&M services ensures production software products are maintained with optimal support and follow all federally mandated compliance.

    Services Include:

    • System Change Request (SCR) management
    • Requirements analysis
    • System Design
    • Application planning
    • Software development
    • Testing and customer acceptance
    • Configuration management
    • Implement and deploy a solution
    • Web server administration
    • Documentation (System and User documentation)

    • User account management
    • Contingency operation services
    • Ad hoc reporting
    • Professional services
    • User training
    • Managed Services (PaaS)
    • System Audit Support
    For more information about our services or to request a quote, please contact us at our direct line: 405.954.8888 or email us at 9-ESC-Application-Services@faa.gov
    Customer Support Center (CSC)
    The CSC provides 24/7/365 L1 integrated service desk support managed through an Information Technology System Management (ITSM) tool suite. CSC is the first point of entry for all ESC Services as well as provides service desk management support for consultation conforming to ITIL best practices.

    Services Include:

    • 24x365 L1 support with core hours of 0500 – 2000 CST, Monday - Friday
    • Call/event logging with escalation to L2/3
    • Automated Call Distribution (ACD)
    • ITSM tool administration
    • ITSM standard reporting
    • Customized Message Recording
    • Service Target Metrics Reporting

    • ITSM tool customization including interfaces
    • Data migration
    • Advanced and customized reports
    • L2 Support
    • Self-Service Portal (SRM)
    For more information about our services or to request a quote, please contact us at our direct line: 405.954.8888 or email us at 9-ESC-Application-Services@faa.gov
    SICKS
    Focusing on the end user experience, Media Solutions creates documents that are both 508 compliant and effectively tagged for use by the visually impaired. We ensure our methods will yield a document that is fully accessible and conveys all of the relevant information in an organized and comprehensible way while adhering to Section 508 Compliance requirements. We start by understanding your goals and requirements and develop a 508 remediation solution to fit your needs and budget.

    Services Include:

    For more information about our services or to request a quote, please contact us at our direct line: 405.954.8888 or email us at 9-ESC-Application-Services@faa.gov
    Sevunth

    Services Include:

    For more information about our services or to request a quote, please contact us at our direct line: 405.954.8888 or email us at 9-ESC-Application-Services@faa.gov
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