Although the Operations and Maintenance Division (AMP-300) is known mostly for maintenance and janitorial service, they work for the MMAC customers in more ways! Whether it’s a trouble call to report a building or janitorial issue, to track down a missing package from the mail distribution center, or to get physical/electronic key access, AMP-300 is ready to work for you!
AMP-300 manages the operations and maintenance contract for the MMAC, providing a wide range of maintenance and equipment support services. The current contractor is AKG Services, which works alongside AMP-300 federal personnel in the Base Maintenance Building (Bldg. 15). Any maintenance or repair issues should be reported to the Trouble Call Service desk staff at 4-3687. After reporting a problem, a trouble call ticket will be generated in ARCHIBUS, and the customer will be updated throughout the repair process.
AMP-300 and AKG continually strive to provide excellent customer service and quick, efficient maintenance support. As part of these efforts, all customers who enter a trouble call ticket will receive a subsequent customer satisfaction survey to fill out and return. The information received in these completed surveys ensures that the Division conforms to its stringent service-level standards, and that any customer complaints are addressed promptly and thoroughly.
AMP-300 manages the janitorial services contract for the MMAC, which provides services for approximately 1.8 million square feet of space in 91 occupied buildings. The current contractor is Dale Rogers Training Center (DRTC) through Source America. This is a mandatory source of supply program under the AbilityOne Program, also known as the Javits-Wagner-O’Day Act.
Services include general cleaning, trash removal, floor maintenance and recycling. DRTC coordinates recycling for: paper, plastic, aluminum, cardboard and toner cartridges. Further, each occupied building served at the MMAC has at least one recycling pick-up location. Below is a brief summation of the janitorial services schedule:
AMP-300 manages the Center-wide mail and distribution contract for MMAC. RIVA Solutions, the contractor responsible for the mail and distribution services at the MMAC, handling over 1.3 million pieces of mail annually. This includes all United States Postal Service (USPS) mail and priority packages including: Fed Ex, UPS, DHL and others.
Also, RIVA Solutions picks-up packages and delivers mail to 185 locations across the Center. In calendar year 2020, RIVA received 113,701 packages for delivery, and picked up 10,813 packages on-center… averaging 902 packages picked up per month.
AMP-300 manages the campus-wide security service contract for MMAC, which includes the Pass & ID desk at the Security Command Center. Pass & ID performs a variety of functions including programing PIV cards for electronic access to the facilities, issuing hard keys, and resetting and re-coring door locks across the MMAC. The Pass and ID desk Lock & Key Services team provides a secure environment for all MMAC employees, contractors, and students.
In conjunction with improving our key control procedures and key data, AMP-300 continuously reviews and updates the key request form (AC 1600-6) that can now be routed and submitted electronically. The new form is located on the FAA website and or can be accessed here Submit a Key Request (PDF). Instead of bringing the hard copy form to the Pass & ID office, you can now follow these steps:
Lastly, please turn in keys to Pass & ID when they are no longer needed, report lost or stolen keys, and do not trade or give keys to anyone. Also, please coordinate with AMP-300 if you have any core/lock changes or upgrades planned for your organization. If you have any special requests, questions, comments or concerns you may contact the Pass & ID desk at (405) 954-4620.
