The Enterprise Services Center’s National Wireless Program (NWP) provides comprehensive wireless and mobility management services to federal organizations. NWP helps customers manage the operational, financial, technical, and administrative complexity associated with enterprise mobility through coordinated lifecycle management of wireless services and mobile technology.
NWP supports customers throughout the mobility lifecycle from requirements identification and service activation through device deployment, inventory management, expense management, operational support, optimization, refresh, and disposition. By centralizing these activities, NWP helps federal organizations strengthen accountability, improve visibility into wireless resources and costs, standardize mobility operations, and reduce the administrative burden associated with managing large wireless environments.
NWP provides centralized management and coordination of wireless services throughout the service lifecycle. Our team works with wireless service providers and customer organizations to support service activation, modification, maintenance, and termination while helping customers manage increasingly complex enterprise mobility environments.
Centralized carrier and service management reduces the administrative burden placed on individual organizations and provides customers with a consistent approach to managing wireless services across their enterprise.
Services Include:
- Wireless service ordering and activation
- Service plan management
- Service modifications and feature changes
- Device and service upgrades
- Wireless number and service transfers
- Service suspensions and disconnects
- Carrier coordination and issue resolution
- Wireless account administration
- Service-plan and account support
- Contract-related wireless service support
- Wireless service lifecycle management
NWP provides comprehensive logistics and lifecycle support for government mobile technology. From initial device preparation and deployment through refresh, recovery, and disposition, NWP helps customers maintain consistent processes and visibility throughout the life of their mobile assets.
NWP combines mobility operations, logistics coordination, and asset-management processes to help ensure devices are properly prepared, tracked, delivered, and ultimately removed from service.
Services Include:
- Mobile device ordering support
- Device receiving and preparation
- Device staging and configuration coordination
- Asset identification and barcoding
- Distribution and shipping
- Deployment coordination
- Device replacement and refresh support
- Returned-device processing
- Device recovery support
- End-of-life processing
- Recycling and disposition coordination
- Lifecycle status tracking
Optional Additional-Cost Service: Device Kitting
NWP can provide customer-specific device kitting services for an additional fee. Kitting is scoped based on customer requirements and deployment volume and may include:
- Customer-specific device preparation
- Assembly of devices and accessories
- Packaging of deployment materials
- Customer-defined accessories or documentation
- Preparation for distribution
- Shipment preparation and coordination
- Other customer-specific fulfillment requirements
The scope and cost of kitting are established with the customer before implementation.
Accurate inventory information is essential to effective enterprise mobility management. NWP provides centralized asset and inventory management services that help federal customers maintain visibility and accountability for mobile technology throughout its lifecycle.
NWP supports inventory reconciliation, asset record maintenance, lifecycle tracking, reporting, and property-management processes to help customers maintain reliable information about their wireless resources.
Services Include:
- Mobile asset inventory management
- Asset record creation and maintenance
- Asset identification and barcoding
- Inventory reconciliation
- Device and service association
- Asset status tracking
- Lifecycle record management
- Property-management process support
- Transfer and reassignment support
- Disposal record support
- Inventory reporting
- Data-quality review and reconciliation
- Customer inventory analysis
NWP provides financial and telecom expense management services designed to improve visibility into wireless expenditures while reducing the administrative burden associated with managing large numbers of wireless services and accounts.
NWP works with customers throughout the financial lifecycle to support service estimates, funding coordination, invoice management, cost reporting, and wireless expense analysis.
Services Include:
- Customer cost estimates
- Wireless service cost analysis
- Funding coordination and support
- Interagency funding support
- Invoice validation and management
- Billing reconciliation
- Cost allocation reporting
- Organizational cost reporting
- Usage and expense analysis
- Wireless expenditure reporting
- Financial data support
- Annual service and funding planning
NWP helps federal organizations identify opportunities to improve the utilization and cost efficiency of wireless services. Through recurring usage analysis and service review, NWP helps customers identify inactive or unnecessary services, evaluate wireless utilization, and take appropriate lifecycle actions.
These services help organizations maintain wireless resources that are aligned with operational requirements while reducing unnecessary recurring expenses.
Services Include:
- Wireless usage monitoring
- Utilization analysis
- Zero-use identification and review
- Inactive service identification
- Service-plan review
- Usage trend analysis
- Service optimization recommendations
- Unnecessary service reduction
- Disconnect coordination
- Cost-avoidance identification
- Customer utilization reporting
- Recurring optimization reviews
NWP provides centralized Tier 2 operational support for wireless and mobility services throughout the customer lifecycle. Our team coordinates service requests, resolves mobility-related issues, supports customer organizations, and provides ongoing operational visibility through standardized service-management processes.
NWP serves as a central point of coordination between customers, wireless service providers, mobility support organizations, and other stakeholders involved in delivering and maintaining mobile services.
Services Include:
- Tier 2 wireless and mobility support
- Wireless service request management
- Mobility incident and issue support
- Customer service coordination
- Carrier issue escalation
- Service-request tracking
- Operational case management
- Customer communications
- Escalation coordination
- Service performance monitoring
- Operational reporting
- Customer service reviews
- Mobility process support
- Service-level performance measurement
Tier 2 support provided during NWP’s standard service hours is included as part of the core NWP service.
Optional Additional-Cost Service: After-Hours Tier 2 Support
Customers requiring Tier 2 mobility support outside NWP’s standard service hours may request After-Hours Tier 2 Support for an additional fee. Depending on the customer requirement, after-hours coverage may include:
- Tier 2 response outside standard service hours
- Support for time-sensitive wireless incidents
- Carrier escalation and coordination
- Service restoration assistance
- Customer-specific after-hours support requirements
Availability, coverage requirements, service expectations, and cost are established with the customer before implementation.
NWP provides structured onboarding and transition support to help federal organizations move wireless services and mobile assets into the NWP service environment. Each transition begins with an understanding of the customer’s existing mobility environment, operational requirements, inventories, financial requirements, and desired services.
NWP works collaboratively with customer organizations to develop an implementation approach, coordinate required activities, establish service-management processes, and transition ongoing wireless operations with minimal disruption to the customer’s mission.
Services Include:
- Initial customer consultation
- Mobility requirements assessment
- Current-state environment review
- Wireless inventory assessment
- Service and cost estimates
- Funding and interagency agreement support
- Transition planning
- Customer implementation planning
- Wireless service transition coordination
- Asset and inventory migration support
- Business-process integration
- Service-management process establishment
- Customer reporting requirements development
- Operational readiness coordination
- Post-transition stabilization support
- Ongoing service review and coordination
