Cell phone sending a signal all over the city.

   National Wireless Program

Managing and simplifying the ever growing federal mobile connected workforce.

National Wireless Program

Welcome to the new National Wireless Program (NWP) website.

  • "Hot Topics" will bring you the latest NWP news to keep you informed about what’s going on.
  • "Request Forms" will list all the available automated request forms, more will be added soon.
  • "FAQ" is being developed to provide answers to many of your questions. If you have any questions, send them to the NWP by clicking on the “Contact NWP” tab.
  • "Reports" will list the LOB Usage and Inventory Reports link, more will be added soon.

For quick access click on the images below:

Hot TopicsRequest FormsFAQsReports







Safety While Driving
"Federal Employees shall not engage in text messaging (a) while driving GOV, or driving POV while on official business, or (b) when using electronic equipment supplied by the Government while driving." Per Executive Order 13513


Hot Topics

Do Not Swap Ordered Devices

When a device is ordered, it is ordered for the individual listed in the Inventory Information section of the request form. That individual is assigned to that device. Do not swap a device once it is ordered/shipped to you. If you do, NWP records will show incorrect information. If you need to change the user for a device, submit a User Name Change form, once the new device has been activated.



Do not add cellular devices received from NWP into AITS

NWP Property submits the AITS upload information to the AITS Help Desk each month for auto-upload. Each device is submitted with the AITS property information listed in the request form given through REMEDY by the requestor. This review and verification process may take up to 2 months. If you do not see the device posted to your property inventory within 3 months of receipt please call the NWP Customer Service Center at 405-954-5408. If there are further questions, you can email the NWP directly at 9-NATL-Wireless-Program@faa.gov



Authorized List of Wireless Devices Now on Web Site
Click to view the Authorized Device List

Does the hotspot work while I am talking on the phone?

Yes, if the correct settings are enabled. Under the settings, go to Cellular and Cellular Data Options. Enable LTE Voice and Data, if they are not selected. This allows you to connect to your hot spot on your phone, while talking on the phone. NWP tested both carriers and as long as LTE voice and data are selected on your phone then you will not lose your hot spot while making a call.



Can I keep my wireless device if I change LOB’s?

If you are relocating and changing LOB’s you can keep your device with your management's approval. NWP can move the device to the new LOB and/or change the phone number. Contact your MSC here for further information.



Tips & Tricks

New Forms - Activation and Reactivation Forms

Have you ever needed to ACTIVATE a wireless device but didn’t know what to do?
There is now a form on the website to request an activation or reactivation of a device. CLICK HERE to go to the Request Forms page.

Remember: New lines should be active upon receipt. A wireless device that is being replaced or ported cannot be activated until you receive it. Upon receipt, contact the NWP Help Desk and request an activation ticket be opened.

How can I have my device REACTIVATED?
Reactivation forms must be submitted by the Mobility Services Coordinator (for AFN, ARP and ATO organizations) and/or Manager.



Canceling a line of service.

Do you know when to cancel your line of service (phone number)?
If you order a replacement phone or port your phone number from a different carrier, do NOT submit a Cancellation form. You will keep your existing number. No action is needed on your part. Only submit a Cancellation form if you no longer want to keep your phone number. If your device is lost or stolen, submit the Suspension form above. Suspension only suspends the number which can be added back anytime or after a period of time the number is automatically added back.



National Wireless is continually striving to improve our support to customers. Your feedback is a valuable tool in assisting us in that endeavor. Please contact us if you see an area on the website you feel can be improved or clarified. Contact NWP.


Multi-colored forms.

Request Forms

MSC approval is required for ALL wireless requests for AFN, ARP and ATO. This includes iPhones, Cellular iPads, Cellular Phones, Datacards, Satellite Phones and International Features.

For all other organizations, only Cellular iPad, iPhone, and International Features requests must be submitted by the MSC. Click Here to find your MSC...

Click to view the ****Authorized Device List****


Click on the " ? " for more information about each form.

Activation or Reactivation Form...

Activate a Replacement wireless device. ?
Reactivate a device that has been suspended or cancelled. ?

Area Code – Number Change Form...

Change an existing phone number to a new number. ?

Bulk Order Form...

Order 2 to 25 devices. ?

Cancellation Form or Suspension Form...

Cancel wireless Services to a device. ?
Suspend a number temporarily if device is lost or stolen. ?

Equipment Swap Form...

Move phone number from current device to device on hand. ?

International Features (Add or Cancel) Form...

Add/Cancel International coverage to your device. ?

Mass Inventory Change Form...

Request Inventory Change for 2 to 25 devices. ?

New Line Form...

Order a new line. ?

New Line of Service on an Existing Device...

Assign a new phone number to your existing device. ?

Porting Form...

Switch carriers, order a new device from a different carrier, keep your current phone number. ?

Replacement Form...

Order a replacement for a device from the same carrier. ?

User Name Change Form...

Change the user’s name to a new user for an assigned device. ?

Voice Mail Password Reset...

To reset the voice mail password for your phone.


Frequently Asked Questions

Click on each question below to expand and contract additional information. Additional FAQs will be added soon, please continue to check for updates.

Why can’t NWP wireless users contact the carrier directly?...


Why has my MiFi data slowed down?...


When I request a new datacard (MiFi, datacard, etc.), does the National Wireless Program automatically cancel the number of the old datacard?...


What if I cannot find a form for a request?...


Are the iPhone 7 and cellular iPad 9.7 Authorized?...


Is my BlackBerry device still supported?...


Property Question’s:

    Do I need to upload my cellular device to AITS?...


    What changes have been made to the NWP Property Auto Upload?...


    Why hasn’t my AITS transfer of disposal devices been accepted?...


How can I know which devices are authorized for NWP to order?...



Cell Phones in Trash Can

Disposal & Recycling

All old, obsolete devices, or damaged (cell phones, BlackBerrys, cellular iPads, iPhones, datacards, MiFi’s) must be returned to the NWP to be recycled in an environmentally friendly manner.

Unrequired wireless devices must be transferred from the site to the National Wireless Program (NWP) office in lieu of reporting devices as excess. You can refer to Personal Property Bulletin 16-23, for more information on the process for reporting and transferring unrequired wireless devices to the NWP.

Prior to shipping to the NWP, clear the device and reset it to the original manufacturer’s settings. To reset your device, please refer to the user’s manual as it provides instructions for resetting/wiping the device. If you do not have the user's manual, refer to the carrier’s website. Most carrier websites have the device user manual.

Device Disposal Guidance


You may ship using which ever method your organization prefers. Shipping cost is covered by your organization. Please note FedEx guidance or USPS guidance 349.222 on shipping Lithium-ion batteries.

Please ensure you have completed a Cancellation Form found on NWP website for all datacards/Mifi’s and for phones not getting a replacement/upgrade.

Informational Resources


Reports

Reports on KSN


Inventory Reports/Usage Reports click HERE.

To request access to these reports, please click "Contact NWP" and send an email to NWP Customer Support.

People answering phones.

Contact NWP

Customer Support Phone Number
(405) 954-5408

Customer Support Email Address
9-NATL-Wireless-Program@faa.gov

Address

Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
MPB Room 267
6500 S. MacArthur Blvd.
Oklahoma City, OK 73169


National Wireless Program

The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.

  • Contract & funding management
  • Invoice & dispute management
  • Procurement & provisioning of smartphones & media tablets (iOS, Android, Windows), cellphones, MiFi devices, data cards, M2M & satellite
  • Device setup & bar coding
  • Pre-packaging & distribution/shipping
  • Inventory management
  • Usage & optimization management
  • End of life re-cycling/disposal
  • Service desk for End-User support
  • Executive 'White Glove' services