National Wireless Program
Managing and simplifying the ever growing federal mobile connected workforce.
National Wireless Program
Welcome to the new National Wireless Program (NWP) website.
- "Hot Topics" will bring you the latest NWP news to keep you informed about what’s going on.
- "Request Forms" will list all the available automated request forms, more will be added soon.
- "FAQ" is being developed to provide answers to many of your questions. If you have any questions, send them to the NWP by clicking on the “Contact NWP” tab.
- "Reports" will list the LOB Usage and Inventory Reports link, more will be added soon.
For quick access click on the images below:
Safety While Driving
"Federal Employees shall not engage in text messaging (a) while driving GOV, or driving POV while on official business, or (b) when using electronic equipment supplied by the Government while driving." Per Executive Order 13513
Please be aware that there may be delays in processing your Verizon requests. NWP is working diligently with the carrier to resolve the current issues related to their ordering process. We remain committed to providing you with excellent customer service and anticipate these issues will be resolved quickly. If you have concerns about a ticket, please contact the NWP Help Desk at 405-954-5408 or email the NWP at 9-NATL-Wireless-Program@faa.gov.
Authorized List of Wireless Devices Now on Web SiteClick to view the Authorized Device List
To help our wireless users/customers be better informed, the NWP has added information on Authorized wireless devices to our website for faster review. Select the Request Forms tab on the left of the NWP website. There is a link near the top of the forms page that displays the Authorized Device List. These include cell phones, Mifi’s, Smartphones and cellular iPad’s, which include GB size for smartphone and cellular iPad devices.
A selected device when requested may not always be available, which in that case, an NWP representative will contact you for an acceptable replacement.
Does the hotspot work while I am talking on the phone?
Yes, if the correct settings are enabled. Under the settings, go to Cellular and Cellular Data Options. Enable LTE Voice and Data, if they are not selected. This allows you to connect to your hot spot on your phone, while talking on the phone. NWP tested both carriers and as long as LTE voice and data are selected on your phone then you will not lose your hot spot while making a call.
Can I keep my wireless device if I change LOB’s?
If you are relocating and changing LOB’s you can keep your device with your management's approval. NWP can move the device to the new LOB and/or change the phone number. Contact your MSC here for further information.
Tips & Tricks
Activating your Wireless Device.
Have you ever needed to activate a wireless device but didn’t know what to do?
If you need assistance activating your wireless device CLICK HERE to contact the NWP Help Desk. New lines should be active upon receipt. A wireless device that is being replaced or ported cannot be activated until you receive it. Upon receipt, contact the NWP Help Desk and request an activation ticket be opened.
Canceling a line of service.
Do you know when to cancel your line of service (phone number)?
If you order a replacement phone or port your phone number from a different carrier, do NOT submit a Cancellation form. You will keep your existing number. No action is needed on your part. Only submit a Cancellation form if you no longer want to keep your phone number. If your device is lost or stolen, call the NWP Help Desk at 405-954-5408 and ask to suspend your line. Suspension only suspends the number which can be added back anytime or after a period of time the number is automatically added back.
National Wireless is continually striving to improve our support to customers. Your feedback is a valuable tool in assisting us in that endeavor. Please contact us if you see an area on the website you feel can be improved or clarified. Contact NWP.
MSC approval is required for ALL wireless requests for AFN, ARP and ATO. This includes iPhones, Cellular iPads, Cellular Phones, Datacards, Satellite Phones and International Features.
For all other organizations, only Cellular iPad, iPhone, and International Features requests must be submitted by the MSC. Click Here to find your MSC...
Click to view the ****Authorized Device List****
Bulk Order Form...
Use this form when placing an order for a wireless device from 2 to 25 devices. The AITS/Property and Shipping information must be the same for the entire Bulk Order. Once the spreadsheet is completed, attach the spreadsheet to the email with the embedded form. Forward email with attachment to 9-NATL-Wireless-Program@faa.gov.
Mass Inventory Change Form...
Use this form to make mass inventory changes from 2 to 25 devices. Once the spreadsheet is completed, attach the spreadsheet to the email with the embedded form. Forward email with attachment to 9-NATL-Wireless-Program@faa.gov.
New Line Form...
Use this form only to request the NWP to order a new device from the desired carrier.
Use this form only to request the NWP to order a replacement device for an existing user. (Example: currently have device with the carrier, would like a new device with the same number and carrier.)
New Line of Service on an Existing Device...
Use this form only to request the NWP to establish new service on a device you have on hand. (Example: This is a device you have already and just need a new number assigned to it).
Use this form only to request the NWP to change your wireless service from one cellular phone carrier to another cellular phone carrier, but keep your current cellular number. Porting will require the ordering of a new device. (Example: You currently have the phone number 123-456-7890 with Verizon, but AT&T has better coverage, so you would like to change to AT&T and keep your number 123-456-7890.)
International Features (Add or Cancel) Form...
Smartphone or cellular iPad requests must be submitted by your Mobility Services Coordinator. Use this form only to request the NWP to add or cancel International coverage to your existing device. Please do not use this form to request a new device. If traveling internationally, your Mobility Services Coordinatior (MSC) should consult with ASH to see if the country is a "Country of Interest", if it is, a loaner device is required and the MSC should follow their Rules and Responsibilities.
Equipment Swap Form...
Use this form only to request the NWP to switch one device to another device you have on hand. (Example: move my phone number from my current device to an extra device we have in the office. The devices must be for the same carrier to complete the swap (Verizon to Verizon, etc.))
Use this form only to request the NWP to cancel wireless services to a device. (Example: device is no longer needed within an organization or the organization no longer wants to provide funding for the device). Also, when disposing of wireless devices, the old device will remain active until you submit a Cancellation. For more information, see our Disposal & Recycling.
User Name Change Form...
Use this form only to request the NWP to change the user of an assigned device. (Example: change user from Jon Doe to Jane Smith)
Frequently Asked Questions
Click on each question below to expand and contract additional information. Additional FAQs will be added soon, please continue to check for updates.
FAA employees who use government provided devices are not authorized to contact the wireless carriers directly. The NWP manages the carrier accounts for the FAA wireless users and is the only authorized party able to make changes on these accounts. If you have a specific request there are several NWP forms available to users either on our website or by calling the NWP Help Desk at 405-954-5408. If there are further questions, you can email the NWP directly by selecting “Contact NWP”.
Although the data plans with carriers are labeled as unlimited, many users experience their data throttled (slowing) down. Throttling occurs when a device reaches a monthly usage of 5 GB. This includes devices like MiFi’s, datacards and hotspots on cellular iPads and iPhones. To conserve data usage only use when necessary and make sure data is off when not in use. If possible use WiFi when available. The carriers began throttling down plans regardless of an unlimited plan. There are possible solutions with Verizon by increasing monthly GB usage, but be aware these plans come with an additional monthly cost. If there are further questions, select the “Contact NWP” to email questions directly to the NWP or call the NWP Help Desk at 405-954-5408.
When I request a new datacard (MiFi, datacard, etc.), does the National Wireless Program automatically cancel the number of the old datacard?...
No. It is the customer’s responsibility to submit a Cancellation form located on the NWP website: HERE. If the form is not submitted, your organization will continue to be charged for the datacard. Remember, you can submit a replacement request for your datacard. If you can’t or are unable to find the wireless number assigned to your device you can submit your request with the IMEI/MEID number.
Not all services are available using online request forms. Select the forms section to see what services are available online at the NWP website: HERE If you need services that are not listed in the eight online forms, call the NWP Help Desk at 405-954-5408.
Authorized devices now include the iPhone 7, iPhone 7 Plus and cellular iPad Pro 9.7, in 32 GB, 128 GB or 256 GB, or the iPhone SE, in 16 GB and 64 GB.
The BlackBerry Enterprise Server (BES) that supports all FAA BlackBerry devices is no longer in service as of December 30, 2016.
The NWP has been working with the Mobility Service Coordinators (MSC’s) in each Line of Business (LOB) to transition their BlackBerry device to an iPhone device. You must contact your Mobility Service Coordinator (MSC) to request a new device or cancel your device if it is no longer required. You will be able to stay with your existing carrier and keep your existing phone number. As of December 30, 2016, all BlackBerrys have stopped receiving FAA email, calendar, and contacts. It is highly recommended that you replace your Blackberry with an iPhone (Click Here for Replacement Form).
- If you have any questions or concerns please contact the National Wireless helpdesk here. We are sorry for any inconvenience this may cause you, however, NWP hopes to create a smooth transition of your cellular device.
- The list of MSC’s for each LOB can be found here.
- Please ensure devices are returned to NWP for disposal. Disposal guidance can be found here.
Please do not add cellular devices to AITS. NWP Property submits the AITS upload information to the AITS Help Desk at the end of each month for auto-upload. Each device is submitted with the AITS Property information listed in the request form given through REMEDY by the requestor. This review and verification process may take up to 2 months. If you do not see this device posted to your property inventory within 3 months of receipt please call the NWP Help Desk at 405-954-5408. If there are further questions, you can email the NWP directly by selecting “Contact NWP”.
NWP has been working to streamline the AITS upload process for customers. All active cost centers have recently had “ADM” added to their Location ID and “EQUIP” added to their Facility Type in AITS. NWP will soon implement a new standard practice of auto-uploading all new devices to the ADM/EQUIP. This will ensure all devices are sent to a standard location each and every time. The delegates/custodian can either choose to leave the devices in their ADM/EQUIP or they can adjust to a Location ID of their choosing. This will eliminate the most common error we encounter with users not knowing their property information beyond their cost center.
NWP Disposal cannot accept any device without first physically verifying the device shipped matches the device listed on the transfer form. All shipments are kept in a locked secured room until processing. Please note that you can always verify the tracking number of the shipment to confirm it has been received by NWP Disposal. For inventory purposes you can indicate that it has been shipped and is pending transfer. This will not impede your inventory.
Disposal & Recycling
All old, obsolete devices, or damaged (cell phones, BlackBerrys, cellular iPads, iPhones, datacards, MiFi’s) must be returned to the NWP to be recycled in an environmentally friendly manner.
Unrequired wireless devices must be transferred from the site to the National Wireless Program (NWP) office in lieu of reporting devices as excess. You can refer to Personal Property Bulletin 16-23, for more information on the process for reporting and transferring unrequired wireless devices to the NWP.
Prior to shipping to the NWP, clear the device and reset it to the original manufacturer’s settings. To reset your device, please refer to the user’s manual as it provides instructions for resetting/wiping the device. If you do not have the user's manual, refer to the carrier’s website. Most carrier websites have the device user manual.
Device Disposal Guidance
Please ensure you have completed a Cancellation Form found on NWP website for all datacards/Mifi’s and for phones not getting a replacement/upgrade.
- FAA Order 1830.9A (Cellular/Satellite Device Acquisition and Management dated 9/18/2009)
- FAA Personal Property Reutilization and Disposition Process and Procedure Guide
- Form 4650-12 for Manual Transfer (Note: see the 4650-12 instructional example)
Reports on KSN
Inventory Reports/Usage Reports click HERE.
To request access to these reports, please click "Contact NWP" and send an email to NWP Customer Support.
Customer Support Phone Number(405) 954-5408
Customer Support Email Address9-NATL-Wireless-Program@faa.gov
AddressFederal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
MPB Room 267
6500 S. MacArthur Blvd.
Oklahoma City, OK 73169
National Wireless Program
The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.
- Contract & funding management
- Invoice & dispute management
- Procurement & provisioning of smartphones & media tablets (iOS, Android, Windows), cellphones, MiFi devices, data cards, M2M & satellite
- Device setup & bar coding
- Pre-packaging & distribution/shipping
- Inventory management
- Usage & optimization management
- End of life re-cycling/disposal
- Service desk for End-User support
- Executive 'White Glove' services