By: Joe Oglesby, Contract Specialist
Member of Aeronautical Center Employee Development (AsCEnD) program Cohort #2
The Aeronautical Center’s Acquisition Division (AAQ-700) is known for constantly serving their internal and external customers. They strive to provide the best overall procurement service, allowing other related programs to excel as well. Members of Acquisitions serve many of the programs at the Aeronautical Center by providing timely and cost-effective awards that ultimately help accomplish missions of other programs.
FY22 served as a classic example of the dedication by AAQ-700 staff to the Aeronautical Center and the FAA. The Acquisitions team is graded by their customers using the Award Customer Satisfaction Survey. Customers rate their AAQ-700 service on a 5-point scale, with 5 being exceptional and 1 being unsatisfactory. Customers rank the service in the areas of timeliness, accuracy, responsiveness, communications, cost effectiveness and overall award. At the close out of FY22, Acquisitions averaged 4.95 in timeliness, 4.89 in accuracy, 4.90 in responsiveness, 4.86 in communications, 4.89 in cost effectiveness, and 4.92 overall! Such impressive results demonstrate that the Acquisitions Division is doing something right when it comes to delivering important services.
During fiscal year 2022, the Acquisitions Department received over 5,700 requisitions for purchase orders. Data shows that at least 95% of the orders were issued in a timely manner. Also, important to note, is that the Acquisitions team received over 1,400 Task/Delivery Orders, garnering 98% of the orders issued being issued in a timely manner. These outcomes solidify the team’s commitment and dedication to the Center and to the FAA, exceeding their goals by 95%.
The AAQ-700 team’s efforts rated a 4.96 out of 5 for their customer satisfaction ability on acquisitions awards, and administrative quality regarding new and existing contracts. The team shows what can happen when you use the most effective and efficient resources to design, develop and produce a quality system.
Whether the acquisition involves purchasing a small part or large piece of equipment, these matrices help in prioritizing tasks, problem-solving and reinforcing decisions. Being able to factor and weigh certain variables using matrices makes for a sound business practice and in the case of workload management for the Center’s Acquisition Division, showing the dedication of employees and their ability to provide great customer service to employees of the Aeronautical Center and the FAA.
