Providing a wide array of platforms to manage information!
Application Services delivers information systems development, integration, maintenance and assistance to any commercial off-the-shelf system including customized applications using diverse tools and platforms.
- Oracle Federal Financials
- Federal Payroll Tools
- Time and Attendance/Labor Distribution
- Procurement Information Management,
Procurement Request Information System (PRISM)
- Custom Application Development, Maintenance
- On-going hardware and software architecture standardization with emerging technologies
- Knowledge and discipline in the System Development Lifecycle process (SDLC)
- Expertise in handling Sensitive Personally Identifiable Information (SPII) and Personally Identifiable Information (PII)
Customer Service Center
The ESC provides Help Desk Support 24/7/365 and is a Level 1 Service Desk Support facility. Customer Service Agents are the first point of contact for over 80,000 computer users. ESC's Customer Service Center follows the IT Infrastructure Library (ITIL) best practice guidance for IT service management. All customer service agents are certified by the Help Desk Institute in which membership is regulated by an international panel of experts in the field of technology.
Data Center Services
Data Center Services includes management of security-certified hosted servers known as the Systems Management Facility (SMF). The SMF is one of four authorized Federal Aviation Administration Enterprise Data Centers.
The Data Center provides services such as:
- Telecommunications Services
- Systems Administration
- Database Administration
- Patch Management
- Storage Administration
- Incident Management
- Backup/Restoration and Disaster Recovery
Information Systems Security
The ESC Information Systems Security (ISS) function is an Office of Management and Budget (OMB) approved shared services center for risk management, providing independent and operational security services to assist clients with achieving Federal Information Security Management Act (FISMA) compliance.
ISS is also accredited with the Third Party Assessment Organization (3PAO) which is part of the FedRAMP process.Learn More...
ESC holds the only government 3PAO certification. FedRAMP represents collaboration among cybersecurity and cloud computing experts from federal agencies as well as private industry. This means that for organizations that host a cloud service information system, the organization must use a FedRAMP approved third party assessor to independently validate and verify their quality management and technical competence requirements.
Media Solutions offers a multitude of multi-media services: digital photography, graphic design, video production, printing, binding, mail, and distribution services. Services also include a Level 3 high-volume shredding collection and Personally Identifiable Information (PII) document destroying capability.Learn More...
Office Automation Support
ESC's Office of Automation Support offers Level 2 desktop maintenance for personal computers, laptops, and media tablets. E-mail support is provided to the entire FAA (over 30,000 users nationwide). Automation Support services over 5,600 workstations, resolves 50% of the Level 2 calls remotely, hosts an in-house computer and printer repair shop, provides hardware and software installation, maintenance and troubleshooting, and utilizes aggressive patch management programs to ensure security of the IT infrastructure.
Project Management Office
The Project Management Office offers credentialed practitioners who help train, mentor, evaluate and administer project tracking on-time and on-budget. This strategic competency allows projects to be completed more effectively, efficiently, and competitively.Learn More...
National Wireless Program
Actively managing an inventory of more than 25,700 wireless devices, ESC has negotiated agreements with cellular service providers that established a pool of employees who use the same carrier to share minutes. The National Wireless Program (NWP) continually evaluates and optimizes agency cellular plans based on actual usage (voice only, data and voice, etc.). ESC has seen a surge in cellular data usage with the introduction of media tablets and electronic pads. New contracts are designed to accommodate the workforce data usage demands for today and into the future with excellent rates and data plans.