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Help Desk Reports     To access your designated help desk report you will need to sign-in. Below is the help desk global reports.     Global Report(s)     Report for November 2007      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.     Report for December 2007      CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.     Report for January 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.     Report for February 2008      CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.     Report for March 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.     Report for April 2008      CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.     Report for May 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.     Report for June 2008      CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.     Report for July 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.     Report for August 2008      CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.     Report for September 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.     Report for October 2008      RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.     Report for November 2008      EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.     Report for December 2008      RESOLVED BY TOP 15 CAUSE CATEGORIES - Count and Percentage of Resolved Events Sorted by the Top 15 Closing Cause Categories.          CALL RESOLUTION - Comparison Count of Closed Events by CSC and SME Technicians Over a Rolling 12-Month Period.          CALLS BY CHANNEL - Count and Percent of Events by "Receive Type" (Phone/Email/Vmail/Other) Over a Rolling 12-Month Period.          EVENTS LOGGED - Count of Logged Events Sorted by Logging CSC SVD Over a Rolling 12-Month Period.          SURVEY RESULTS - Count and Percentage of Positive and Negative Responses and Number of Surveys Distributed and Returned, Results are Averaged. Report Displays a Rolling 12-Month period.