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US Department of Transportation
Enterprise Services Center
http://www.esc.gov
 
We take a personal interest in you and your needs, including working your critical issues around the clock until resolved.  Whether you are a new client of one that we have an existing relationship with, we strive to give you that one-on-one feeling.

How?
   

• Help Desk staffed 24/7/365.

• User training and online tutorials.

• User group meetings.

• Specific or tailored support packages on demand.

• Ambassador Program

º  We place one of our people in your organization for maximum focus on your needs.

• Project Management. For large projects, we will guide you through the process by:

º  Assigning a Federal Project Manager.

º  Analyzing your needs and working with you to develop a solution.

º  Designing, building and testing the appropriate solution.

º  Implementing the system, training and supporting your users.

º  Using a structure project management approach, such as Oracles' Application Implementation Methodology (AIM).
  Once your system is installed, we constantly strive to improve service and our quality levels by:
   

• Providing Service Level agreements (SLAs) that ensure the performance you expect, backed with complete performance metrics.

• Updating and modifying your applications with the most current versions available.

• Maintaining your Database.

• Administering your servers.

• Monitoring and tracking your system needs.

• Providing system security including C&As.